Frequently Asked Questions

My Order

HOW DO I PLACE MY ORDER ?

Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.We’ll prepare your order and let you know when it's on its way!

I’M SO EXCITED TO RECEIVE MY ORDER! HOW DO I CHECK MY ORDER STATUS?

Just enter your TRACKING NUMBER that is emailed to you after we have fulfilled your order into https://www.17track.net/en to track your order status.

I CHANGED MY MIND. CAN I CANCEL MY ORDER AND GET MY MONEY BACK PLEASE ?

When you place an order, you have 24 hours to contact us via our our Contact Us form and request a cancellation or modification.After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it. To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color, then specify the item you would like to change to in your ticket and we’ll do our best to help you!

I PLACED MY ORDER,BUT, I HAVE YET TO RECEIVE MY CONFIRMATION EMAIL ? 

First, double check your spam folder and other email accounts. Still cannot find it? Don't panic, just go to our Contact Us form to reach out to us and one our customer representative will help you!

Fit For Fuel

HOW DOES FIT FOR FUEL OPERATE AND OFFER SUCH INCREDIBLE PRICING ?

Fit For Fuel is a socially-minded online ecommerce shop of custom designed  retail shop. As we supply, custom made and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!

Our Products

WHAT MATERIALS DO FIT FOR FUEL USE ?

First, we only sell what we personally use ourselves. We cut on margins to make sure we deliver high-quality products using premium materials.

They are made for comfort and are known for their quality and great look so you can feel the vibe when you use them!

I'M NOT SURE WHICH RESISTANCE BAND SIZE TO CHOOSE, CAN YOU HELP ?

Need help selecting the correct size Resistance band product? Use the sizing information provided on our product pages. That should help as the dimensions and sizes are stated very clearly.

Our Guarantee

100% SATISFACTION GUARANTEE ?

All of our products are carefully inspected for quality and we will resend any  damaged item or incorrect item free of charge.

Payment

WHAT TYPE OF PAYMENTS DO YOU ACCEPT ? 

We accept Visa, Mastercard, AMEX, Discover, JBC and Paypal.

WHEN WILL MY CARD BE CHARGED ?

Just after your order has been successfully placed.

WHATS IS THE TYPE OF CURRENCY ON YOUR STORE ?

All our prices are in US dollars.

HOW SECURE IS MY PERSONAL INFORMATION?

Awe In All adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. 

Shipping & Delivery

WHEN CAN I EXPECT TO RECEIVE MY PACKAGE ?

Every single item on Fit For Fuel is custom made just for you, and it will take us 1-3 business days to produce and make sure your order is everything you hoped it would be prior to shipping.

Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.

*Current Shipping Time Estimates as of 11th April 2020:

For all products : 5 - 10 Business Days if shipped via DHL Express Shipping, 12 - 18 days for Priority Shipping(with Tracking & Insurance), else, it will be around 18 - 30 Business Days via FREE International Shipping With Tracking & Insurance.

***Due to the outbreak of COVID-19, please be informed that there is a possibility of shipments delay due to stringent custom checks at destination countries and flight delays arised from shortage and cancellation. 

To curb the virus spread, many countries have imposed stringent measures such as self lockdown, strict custom checks at checkpoints and curbing the in flow of tourists as well as reducing the number of flights in and out of the country. As such, all these measures only extend the shipping timeline. 

We kindly ask for your understanding at this time. Do know that we have consulted our logistics service provider and are currently doing our best to ensure your orders are being shipped out timely and that they arrived at your door step promptly.   

*Do know that the current shipping time estimate is subjected to change due to the logistical constraints faced by the airlines and logistics service providers.The timelines will be updated as timely as the situation permits. 

CAN I TRACK MY PACKAGE ?

A Tracking Number will be sent to you by email a few days after your order has been placed. You will be able to track your order via https://www.17track.net/en. If you haven’t received your tracking number within the time frames below, please use our Contact Us form and we’ll be happy to assist!

For all orders, please take note, your tracking information may take up to 72 hours for the package to show up in the forwarder's tracking system. After 72 hours, you can use https://www.17track.net/en to track the progress of your shipment.   

WILL I RECEIVE AS ONE PACKAGE FOR ALL MY ORDERED ITEMS ?

Depending on the number of items you order, you may receive multiple shipments. Some of our inventory is spread across different warehouses, and we want to get your item to you as fast as possible.

I NEVER RECEIVED MY PACKAGE, WHAT SHOULD I DO ?

If your item has not arrived within 45 - 60 days for Home gym fitness products after having ordered, please use our Contact Us form OR email us at getsupport@fitforfuel.com & we will do our best to help you! 

HOW MUCH IS SHIPPING ?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

Due to the high demand of our items, different shipping times for different rates are as follows:

We  currently only offer 3 modes of delivery :

1. FREE Shipping With Tracking & Insurance: Kindly allow an estimated 18-30 Business Days

2. Priority Shipping With Tracking & Insurance: Do allow an estimated 12-18 Business Days

3. DHL EXPRESS Shipping: Do allow an estimated 5-10 Business Days. 

WHAT ABOUT CUSTOMS ?  WILL I BE CHARGED FOR CUSTOM DUTIES OR IMPORT TAXES WHEN MY PACKAGE ARRIVED IN MY COUNTRY ?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be.

***Take note that you are responsible for your own country custom duties or fees where applicable.***

WHAT HAPPENS IF MY ORDER GETS LOST IN TRANSIT?

Unfortunately the postal service is out of our control, so please kindly accept our apologies for this unfortunate situation. We promise that in cases like this, we will immediately arrange a new parcel to be delivered to you after we have established that the parcel is lost based on the given tracking number and within the 45 to 60 days shipping period. Kindly do be patient with us while we investigate and verify.

WILL THIS ITEM GET TO ME BEFORE _________?

If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

HOW CAN I CONTACT YOU REGARDING SHIPPING INFORMATION?

You can reach us via our Contact Us form and our friendly customer representative will attend to all your queries. If you'd like to know the status of your other items via email, please email us at getsupport@fitforfuel.com Remember to clearly state your name, order number and the date you make your purchase, so that our friendly customer representative can follow up with your enquiry.

We will endeavour to reply to you within 24 - 48 hours and answer all your queries at the soonest possible time, usually within 24 hours ,sometimes within 15 to 60 mins, so not to worry, we are here to help you !!! :))

Returns And Refunds

WE DO NOT ACCEPT RETURNS FOR ORDERS UNLESS ...

1. We have sent you the wrong item that is not shown on your order;
2. Your item was delivered damaged;
3. Your item was lost in transit for more than 60 days;

** Please make sure you order the correct size and correct item you intend to buy! **

To be eligible for a return, your item must be damaged and it must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

ADDITIONAL NON-RETURNABLE ITEMS INCLUDE :

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Next, email us at getsupport@fitforfuel.com, indicating your intention for the return, your name, order number,  copy of the receipt as proof of your purchase and a photo of your item that you purchased from us; as we need to verify that the item is in it's original condition including the packaging !

THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 10 days after delivery.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at getsupport@fitforfuel.com.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at getsupport@fitforfuel.com and we will inform you accordingly how to go about doing it.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged or returned product to reach you, may vary.If you are shipping an item over $25, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.   

I ORDERED THE WRONG SIZE OR COLOR , WHAT SHOULD I DO ? 

For any changes within 24 hrs after ordering, email us at getsupport@fitforfuel.com indicating your name, order number and your intention,so that our friendly customer representative can better assist you.

As every single item on Fit For Fuel is made to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! 

I’M NOT SATISFIED WITH THE QUALITY OR THE SIZE, WHAT SHOULD I DO ?

All of our products are carefully inspected for quality and we will produce and resend any flawed item free of charge.

We only accept product return if the item is damaged. A change of mind or minor delay in the delivery will not be considered as a good reason for product return or refund.

All returns or exchanges must be made within 30 days of the e-mail confirming shipment

I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO ?

We apologise for any inconveniences and we’d be delighted to help you right away by offering a free replacement order.